At TARZAN, we prioritize customer satisfaction and are committed to providing the best experience for our valued customers. Please read our Refund and Returns Policy carefully to understand your rights and how we can assist you.
Returns
1. Eligibility for Returns:
- Items must be returned within 7 days of purchase.
- Products must be unused, in their original packaging, and in the same condition as when received.
2. Non-Returnable Items:
- Opened or used products.
- Items purchased on clearance or promotional sales.
- Gift cards and downloadable products.
Refunds
1. Refund Process:
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to the original payment method.
2. Partial Refunds:
- Partial refunds may be granted for items that are damaged or missing parts due to reasons not caused by our error.
Exchanges
- Damaged or defective items can be exchanged for a replacement. Please contact our customer service team within 7 days of receiving the product to initiate an exchange.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items). Shipping costs are non-refundable.
How to Initiate a Return
1. Contact our customer service team at [email protected] or call +1 951 444-8567 to obtain a return authorization.
2. Include your proof of purchase and a brief description of the issue.
3. Ship the product back to our return address:
TARZAN Returns Department
[Company Address]
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to our customer service team:
- E-mail: [email protected]
- Phone: +1 951 444-8567
Thank you for choosing TARZAN! We’re here to ensure your satisfaction with every purchase.
